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BTE: How to Manage Emotions in Heated Conversations
Business Training Experts (BTE) is a course intended to help refine leadership skills and qualities. This course will emphasize how to stay level and manage emotions during potential heated conversations within the work place.
The ability to manage emotions when tempers flare helps leaders think clearly, keep things in perspective, and command attention. In this module you will learn:
- How to diffuse anger with a few powerful words.
- An effective technique to manage your emotions before they get out of control.
- Two language tools for responding to anger with composure.
- How to de-escalate heated situations and redirect them toward successful resolutions.
Instructor-Lead. Virtual Class
Thursday, May 20, 2021, 11:00 AM until 12:00 PM
Registration is closed - Event is full
Payment In Full In Advance Only
Registration cancellations will be accepted until Tuesday, May 18, 2021 at 12:01 AM